Arpazo Terms of Use
Last updated 11 Nov 2026
1. About Arpazo
Arpazo is a marketplace. Products are listed, priced, packed and shipped by independent sellers; Arpazo collects payment and passes the seller’s share on to them.
2. Your account
You log in with your mobile number and a one-time code. Keep your phone secure — orders placed from your account are your responsibility.
3. Orders and prices
Prices include all taxes. An order is confirmed once payment succeeds or, for cash on delivery, once it is placed. A seller may decline an order they cannot fulfil, in which case anything you paid is refunded.
4. Reviews
Only customers who received a product can review it. Reviews must be honest and must not be abusive.
5. Sellers
Sellers must be approved by Arpazo before their products are shown, and must describe products accurately, dispatch on time and honour this app’s returns policy.
6. Contact and grievances
Questions and complaints can be sent through WhatsApp help in the app. The grievance officer’s name and contact details will be listed here before launch.