Arpazo Returns Policy

1. Return window

Sarees & ethnic wear, books and gifts can be returned within 7 days of delivery. Automotive parts can be returned within 10 days of delivery.

A few kinds of product cannot be returned (for example personalised gifts). Each product page says whether it is returnable and for how long.

2. How to ask for a return

Open the order in the app, choose the item and tap Return / report issue. Pick a reason and add photos — photos are required when an item arrived damaged or its colour does not match.

The seller has 48 hours to answer. If they do not, the return is approved automatically.

3. If the seller disagrees

A seller can dispute a return with a reason and photos. Arpazo then looks at both sides and decides. We will tell you the outcome in the app.

4. Pickup and refund

Once a return is approved we arrange a pickup. After the seller receives the item, your refund is sent.

Refunds cover the price you paid for the item. The original shipping charge is not refunded.

Online payments are refunded to the original payment method. For cash-on-delivery orders we refund to the UPI ID you give when you request the return.

5. Cancelling an order

You can cancel an order, or one seller’s part of it, any time before that seller marks it packed. Paid amounts for cancelled items are refunded.