Grievance Officer

1. Grievance officer

As required by the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, Arpazo has a grievance officer for complaints about orders, sellers, content or your personal data.

Name, email, phone and address: to be filled in before launch.

2. How to raise a complaint

Write to the grievance officer with your order number (if any), your registered mobile number and a description of the problem. Photos help.

3. What happens next

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.